Terms and Conditions

These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.

Website access

1.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.

Use of website

1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.

1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent or violate copyright of any artist.

Website uptime

1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.

1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.

Visitor provided material

1.6 Any material that a visitor to this website sends or posts to this website shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.

1.7 When using this website you shall not post or send to or from this website any material:

(a) for which you have not obtained all necessary consents;

(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;

(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.

Links to and from other websites

1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.

1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:

(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;

(b) you do not misrepresent your relationship with this website; and

(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.

1.11 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.


1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.

1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.

Exclusion of liability

1.14 We do not accept liability for any loss or damage that you suffer as a result of using this website.

1.15 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.


We wholesale joan Elliott outside the UK

Email sales@polstitches.plus.com

**If you are resident in the UK please feel free to email your order to sales@polstitches.plus.com to reduce your postage where possible sales@postitches.plus.com.

Due to a change in paypal's refund policy we are no longer able to refund the postage on orders


Postage Rates are stated in the basket with your order and placing your order excepts these postal charges

We are a company based in Wales, UK have been online for 16 years

Terms and Conditions

All Polstitches Hand Dyed Fabric images are copyrighted to Polstitches Designs, no copies or uploading to others sites are permitted without the consent of the aformentioned artist.

Placing of an order indicates your acceptance of these Terms and Conditions. Please read them carefully.

The submission of an order form and payment by Paypal, Personal Cheque order will be treated as an offer by you to purchase goods subject to these Terms and conditions. We may accept or decline your offer to purchase at our discretion. In the event that we decline, any money paid to us will be returned within 7days.

We do not have a binding contract until the goods have been dispatched by us. 

We reserve the right to refuse or cancel any order(s) resulting from an error or omission by us. This includes but is not limited to typographical errors .You no longer have to have an account to pay by credit and debit card using Paypal. All details regarding Paypal can be viewed at www.paypal.com. Goods can also be ordered via the orderline Tel 0800 772 3615 or 01559 370406

Delivery & Postal costs
Delivery will be by Royal Mail & Parcel Force on receipt of payment please allow 7 -28 days for delivery. Delivery outside UK is Airmail delivery and internationally signed for unless requested otherwise by the customer.

PO Boxes, we can not guarantee delivery to PO boxes therefore encourage customers to give an actual address where possible.

Due to delivery problems to Russia and Ukraine we send by international tracked and signed an addition invoice will be sent to the approx value of £6.50. Please note that purchase tracked and priority mail to these countries otherwise delivery is at your own risk. 

Due to delivery problems we no longer send to South Africa

International customers please email me for International postal charges if unsure sales@polstitches.plus.com

Wholesale only - we do not except responsibility for orders that are not deliverable eg where a company does not respond to an attempted delivery of our courier and the pacel has to be returned to us. Once an attempted delivery is made our obligations are complete. If an order is returned to us we will notify the comany concerned.

The UK Distance Selling Regulations provide you with a period in which you can reconsider and cancel your order obtained from ourselves. Written notice must be given to us by seven working days from the day after that on which the goods are received by you. This notice can be given by you emailing us asap

You will be wholly responsible for the cost of delivery and the safe return of the goods. They must be in pristine condition and be in the original packaging and be accompanied by the original receipt or order confirmation. Refunds (less delivery charges on original order) will be made within 7 days. Please do not return items without contacting us first. On return of good full refund will be madewithin a maximum of 30 days and all returns must be sent recorded delivery.

If the goods you have ordered are unavailable then we will contact you asap to arrange a replacement or refund. In the event of products out of stock or special orders we will e

On receipt of order

We will process order within 10 working days unless other instructions are post on homepage.

Order Confirmation will be provided by paypal for internet sales before dispatch of goods to allow for customer adjustments to order

**Please ensure that you use the correct delivery address as we cannot replace orders sent to an incorrect delivery address due to customer error

We aim to post your purchase to you upon receipt of your payment. 
If for some reason we cannot post your item to you immediately, we will notify you of an expected dispatch date. You can cancel your order at any time during this process. (Please email us for order time of dyed and printed orders as it can vary (sales@polstitches.plus.com)

Most large fabrics are dyed to order so please allow a dye  period, contact us for further detail or to check the dye wait as it does change, we will notify you of an expected dispatch date upon order, (Please note the order time on the home page of dyed and printed orders if any) . You can cancel your order at any time during this process.

Please note that special dye orders of Lugana, Linen and Linen opal over £50 are not refundable after the dye process has begun (as we don't keep them dyed) except in special circumstances eg fault. Please read the fabric disclaimer carefully on the fabric page about how different fabrics dye and if in doubt email me any questions. sales@polstitches.plus.com .By clicking the order button you are agreeing to these terms.

I do maintain certain stock levels of products that are not dyed or produced by ourselves, but delays do occur and we will do our best to keep you notified at all stages of the order process andI will do my very best to get your item to you asap 
If you have ordered more than one item at any one time, and any of the others are out of stock, you will still only be charged ONE postage cost for the complete order. 
Back ordered item/s will be sent immediately to you upon receipt into our office.

All emails notifications will be sent to the email address provided by yourself by paypal. If at anytime you wish to contact us to determine the stage of your order.

All customers in the EU should be aware that EU rules have changed and any parcel being is subject to customs fees irrespective of the parcel value by your customs authority. Please factor this extra cost into your orders 

If an EU parcel is returned to us for non payment of these fees we will need to charge you a second postage fee to re send it as the postage cost will not be refunded to us and if you decide to cancel your order your postage fee will not be refunded only the product fees as we have made all customers aware of these changes.


Exchanges are non refundable.

Please note we due not except returns of kits where the seal on the reverse of the Kit (containing company name and contact)has been opened or removed. Please also insure your return as if it does not arrive back to us we cannot refund.

Tel 0800 772 3615

All our designs are protected by copyright and unauthorized use is punishable under international copyright law and we will pursue legal avenues with anyone found to do any of the following;.

Making copies physically or electronically, of our design to give or sell to someone else.
Sending copies of our charts by email to anyone else apart from yourself
Uploading or posting our charts onto any website to be downloaded or shared

Law and jurisdiction

These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.